General Returns Policy
Prodct eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
- Universal Express Return Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
- Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of Universal Express store credit.(Before shipping you have to take confirmation for charges from our team then only ship the products)
- No Cancellation or Return on wrong selection post delivery. All customers are requested to check specifications/configuration requirements.
- Universal Express Return Policy is applicable but with 15% restocking fees. Customer will get replacement in case of faulty product received by customer, if in case customer wants to return the product it will attract Cancellation/Restocking charges (15% on Product value). Cases where the wrong selection was made by the customer, will also be considered discretionary returns and may attract Cancellation/Restocking charges (15% on Product value).
- Customer can contact respective service center or email at [email protected] Express for warranty support.
- Cancellation of order post procurement/prior to delivery may attract up to 15% restocking charges.
- In case of wrong selection of product by the customer, the return request may not be considered post delivery of the product.